FAQs

What is the return/exchange policy?

During this unprecedented time of the COVID-19 pandemic, we will further be extending our policy on any unused tickets being converted into a credit. This credit can be used at dollar value towards all other Stage West services being offered such as future shows, all buffet services, tribute shows, Stage West for Kids productions and even applying them to all beverage services.

Since COVID-19, all purchased tickets were automatically credited to your account and this credit can be used at the equivalent dollar value for future ticket purchases.

No refunds are permitted once tickets or gift certificates have been purchased.

What if I have a Gift Certificate that expired after March 15, 2020?

We will now accept those passes until September 25, 2022.